Support Engineer

About this opportunity:

Ericsson Hungary is looking for suitable candidates for the position of Support engineer

The position requires regular night shift work for continuous 24*7 operation.

The Support Engineer in this specific position is mainly handling Emergency cases and other problems that have been reported (CSR) by the customer. The Support Engineer shall provide contracted customer support services according to established processes.

The work is performed according to Procedures Manuals per customer.

What you will do:

To investigate, deliver remedy & restorations and produce solutions to CSRs reported by customers. The position includes investigation of technical problems, trouble shooting of systems that are in operation and participation in the remedy of systems in case of critical situations.

The Support Engineer is for assigned CSRs responsible for that an answer is given to the customer according to committed service level and lead-time.

Main Activities

• Receiving and proceeding Emergency calls from the customer
• Participation in remedy/restoration of the customers system in case of critical situation (Emergency),
• Working with assigned CSRs, using support tools and according to global support processes and procedures.
• Analyze problems and identify suitable solutions to these problems
• Through contact with external customers gather data and information about any specific problem that has been reported to Ericsson
• Working with CSR assigned, while using KCS or tools specified in the global processes and procedures.
• Actively assist the Service Deliver Manager in his/her daily work (Incident management, CSR review meeting, data collection etc)

The skills you bring:

• Bachelor degree in Electrical/IT/Telecom Engineering
• Telecommunication background
• Good command of English language, both verbal and written
• Good communication skills
• Ability to work under stressful situations, meet tight deadlines and deliver services with high quality
• Ability to work in a team environment
• Willingness to work in shifts for 24*7 operation

Advantages

• Experience from Customer Support Services or Network Operations within the IT/Telecom industry
• Good knowledge of Ericsson products (in one or more product areas)

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the worlds toughest problems. You´ll be challenged, but you wont be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Hungary (HU) || Budapest

Req ID: 766910

Information :

• Company : Ericsson
• Position : Support Engineer
• Location : Budapest
• Country : HU