Project Management Trainee

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission: to bring health in peoples hands by making self-care as simple as it should be for over half a billion consumers worldwide. At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the worlds most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at www.opella.com. ROLE PURPOSE About GBS Global Business Services acts as one to execute Opella Strategy. We secure our business and engage ourselves to transform Opella with our talented teams. GBS is a global support function that enables Consumer Healthcare Business Unit to deliver sustainable value and secure our roadmap execution, by accelerating simplification of our operations, introducing innovative and harmonized solutions through trusted partnerships. GBS mission is to contribute to CHC simplification by developing and implementing a new operating model to execute some of the financial & accounting processes (Account-to-Report, Customer-Invoicing-to-Cash, Source-to-Value, Master Data Management). Global Business Services is aiming to deliver efficiency leveraging best in class methodologies (Lean management, Agile, Design thinking, Hoshin) and applying them concretely on Opella prioritized pipeline of strategic projects, while driving mindset and cultural changes. About the role: This position is part of the User Experience and Solutions (UX&S) stream within GBS CHC organization. User Experience and Solution focus is to seamlessly connect Opella employees with the support teams and resolve their queries, driving customer centricity and user experience. The User Experience and Solutions Trainee:

• Support key projects, enhancements and projects that requires coordination between different teams
• Ensure the correct implementation of some configuration in the tools agreed with the Business analysts/System Architects.

GBS User Support Strategy:

• Contribute to the implementation of chatbot improvement ideas and to monitoring governance.
• Manage the entire chatbot lifecycle from design to implementation, testing, and maintenance.
• Collaborate with functional teams to identify opportunities to automate business processes using bots.
• Evaluate and select the appropriate Bot platforms to meet user needs.
• Manage tests, updates, and bug fixes to ensure the quality and reliability of automations and chatBots
• Collaborate with security and compliance teams to ensure compliance with corporate security and privacy policies.
• Regularly evaluate the performance of Bots and propose improvements to optimize their effectiveness.
• Train and support end-users to ensure successful adoption
• Participate in the management of the project strategy, in particular by collecting the data necessary for the development of dashboards in order to ensure the monthly monitoring of project monitoring.
• Work in collaboration with project teams and respond to their requests.
• Continuous development of dashboards and reports that offer user interaction related data insights for the GBS service lines we partner with
• Contribute to the development of metrics focused on the measurement of UX and related tools
• Support the expansion of the UX&S functions clientele, drive related customer engagement and service quality enhancement

Project Portfolio Management:

• Implement all required initiatives to promote ServiceNow PPM across GBS.
• Define, implement, and then own the KPIs and tools to measure the Performance of ServiceNow PPM.

Transversal missions:

• Be representative on some important corporate projects where contributions are required.
• Drive on continuous improvement and quality assurance, propose areas which require improvement and potential gaps fix in the processes/ solutions / technologies / knowledges / automations etc. in collaboration with the GBS team leaders, Digital ITSM teams and Expertise teams.
• Support GBS Service Line team leaders all over the world to improve their self-service offers.

Skills & Competencies / Language

• Capacity to interact with senior management and propose solutions and recommendations to be considered by stakeholders.
• Excellent communication in English and networking & interpersonal skills
• Ongoing university studies
• High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization
• Effective business partnering and customer relations management
• Advanced experience in MS Excel
• Interest in technology and project management
• Fluency in English

Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things: All In Together: We keep each other honest and have each others backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be. Join us on our mission. Health. In your hands. www.opella.com/en/careers #LI-HYBRID #LI-ONSITE

Information :

• Company : Opella
• Position : Project Management Trainee
• Location : Budapest
• Country : HU