Knowledge Management Specialist - VIE Contract

• Job title: Knowledge Management Specialist
• Location: Budapest
• Contract: VIE - 1 year renewable
• Reports to: Global User Experience & Solutions Lead

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in peoples hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting. At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the worlds most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com . About our team: About SHS The Strategy, Hub and Services department (SHS) is part of Global Business Services (GBS) at Opella. GBS acts as one to execute Opellas strategy, securing our business and transforming operations with our talented teams. The Strategy, Hub and Services department is dedicated to driving strategic initiatives and providing comprehensive support across various business units. Our mission is to enhance operational efficiency, foster innovation, and ensure seamless execution of projects through effective portfolio management and user-centric solutions. We leverage best-in-class methodologies such as Lean management, Agile, Design thinking, and Hoshin to deliver efficiency and drive mindset and cultural changes. The User Experience & Solutions team provides a Support function for all CHC teams, providing infrastructure for the functions to achieve best in class customer experience. Our goals is to Ensure the current environment works as intended and prepare for Opellas independence from Sanofi. About the role: This position is part of the User Experience and Solutions team within the GBS CHC organization. The team is committed to improving employee experience by providing streamlined access to services and knowledge across the business. As a Knowledge Management Specialist:

• you will take ownership of the knowledge management framework and lead efforts to build, govern, and scale knowledge capabilities within the ServiceNow platform.
• You will play a key role in developing global standards, engaging the knowledge community, and ensuring the ServiceNow knowledge base effectively supports self-service and operational excellence.

KEY RESPONSIBILITIES Knowledge Management Framework Governance:

• Design, implement, and maintain a global governance framework for knowledge management across internal support teams.
• Define standards, roles, and content lifecycle processes to ensure consistency and sustainability.
• Align knowledge management practices with GBS service line operating models and strategic objectives.

ServiceNow Knowledge Base Development

• Oversee the architecture, structure, and optimization of the ServiceNow knowledge base.
• Ensure alignment between knowledge base taxonomy and business processes to support effective search and self-service.
• Drive continuous improvements to knowledge content quality, format, tagging, and accessibility.

Knowledge Community Coordination

• Establish and lead a global community of content contributors and validators across business units.
• Create and deliver training, onboarding resources, and editorial guidelines for knowledge authors.
• Foster collaboration and engagement through workshops, forums, and regular knowledge-sharing initiatives.

Product Ownership - Knowledge in ServiceNow

• Serve as the business owner for the Knowledge Management module within ServiceNow.
• Collect and prioritize business requirements for knowledge-related platform enhancements.
• Partner with IT and platform teams on testing, validation, and deployment of new functionalities.

About you

• Experience: Experience managing cross-functional activities and engaging with global stakeholders across business functions and regions, is a plus.
• Education: No specific degree required, but a background in communication, information management, or digital tools such as Agile or Lean, is a plus.
• Languages: Fluency in English is required; additional language skills are an asset in our global environment.
• Skills:
  • You have a strong communication and facilitation skills; able to lead meetings, share updates clearly, and support others with user-friendly training materials.
  • Comfortable working with knowledge management practices and digital content governance; open to learning ServiceNow capabilities.
  • Able to ensure consistency, structure, and quality in content while following established standards.

Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things: All In Together: We keep each other honest and have each others backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be. Join us on our mission. Health. In your hands. www.opella.com/en/career

Information :

• Company : Opella
• Position : Knowledge Management Specialist - VIE Contract
• Location : Budapest
• Country : HU